Chain pharmacies are owned and run by business groups and their regulations are wide, with them varying all over the world.
Most chain pharmacies have locations in multiple areas, and they usually have a wide selection of over-the-counter medication and anything else you can find at a convenience store.
Offered service quality
A lack of attention may cause dissatisfaction among the visitors. While independent pharmacies take a step ahead to spend quality time guiding you on your prescriptions, chain pharmacies emphasize employing high-paid pharmacists to grab the attention of patients only to sell their products. Independent pharmacies provide counsel on the correct use of medications, supplements, adherence, drug interactions, and health and wellness tips
Customer service
Customer service is the lifeblood of any business. Independent pharmacies know their people and they will be treated as part of a family most of the time. Chain pharmacies focus on a corporate mission whereby pharmacists are an employee to treat you as a customer. For an independent pharmacy, a direct client relationship is developed, who are well-aware of your specific health needs. They know what you need, your family, and your situation. There is a personal relationship and a foundation built on trust.
Waiting period
Customer satisfaction consistently shows how we can improve. People don’t like to wait, especially those who rush to get health experts’ advice. Consumer Reports 2018 found that independent pharmacies ensure the amount of waiting time is shorter compared to chain pharmacies. This can be contributed by several factors, but it comes down to independent pharmacies being able to analyse their customers’ experience and make quick delivery of medications since they serve customers within their neighbourhood.
Affordability in price
All of us would want a hassle-free and pocket-friendly shopping experience. Consumer Reports 2018 also finds that independent pharmacies offer lower prices on medication than chain pharmacies. The majority of medications or supplements that you can get from an independent pharmacy will be less expensive compared to what you would get from chain pharmacies.
Although we know pharmacists assist us to pick the right medication and supplements, we should also be able to understand the services provided by various types of pharmacies to experience efficient shopping. White Coat 360 is a platform initiated to bridge the gap between the community and pharmacies in Malaysia. We ensure that the community is guided and directed to their nearby pharmacies for better prevention care.
